MetisAI Terms of Service
Last Updated: January 30, 2026
By using this site and purchasing any products or services, you agree to the following terms:
1. Acceptance of Terms
You must be at least 18 years old to purchase any product or engage with MetisAI services. By using MetisAI, you agree to these Terms of Service. If you do not agree, please do not use the service.
2. Description of Service
MetisAI is a life companion system that helps you document your life story across 33 structured sections, organise your life documents in Google Drive, track progress on your life story completion, and work with your preferred AI assistant (ChatGPT, Claude, Gemini, or DeepSeek).
3. User Responsibilities
You agree to provide accurate registration information, keep your account credentials secure, use the service in compliance with all applicable laws, not share your account with others, and not use the service for any illegal purposes.
4. Google Drive Access
By using MetisAI, you grant us limited access to your Google Drive to create folders for organising your life story, create and update documents within those folders, and access only files created by MetisAI. You can revoke this access at any time through your Google account settings.
5. Intellectual Property
You retain all rights to your life story content. MetisAI does not claim ownership of your personal stories or documents. MetisAI software, design, and branding are owned by Sustensis Ltd.
6. Service Availability
We strive to provide reliable service, but service may be temporarily unavailable for maintenance. We do not guarantee 100% uptime and are not liable for data loss — always backup important files.
7. Subscription and Billing
MetisAI requires a valid licence key managed through Payhip. Annual or lifetime subscriptions are available. Refunds are handled according to Payhip policies.
8. Account Termination
You may delete your account at any time. We may terminate accounts that violate these terms, are inactive for extended periods, or are used fraudulently.
9. Limitation of Liability
MetisAI is provided "as is" without warranties. We are not liable for loss of data or content, indirect or consequential damages, or service interruptions. Always maintain backups of important documents.
10. Privacy
Your use of MetisAI is also governed by our Privacy Policy.
11. Changes to Terms
We may update these terms from time to time. Continued use of MetisAI after changes constitutes acceptance of new terms.
12. Governing Law
These terms are governed by the laws of the United Kingdom.
13. Contact
Email: metis@sustensis.co.uk | Company: Sustensis Ltd
MetisAI Privacy Policy
Last Updated: January 30, 2026
1. Information We Collect
When you use MetisAI, we collect your email address (for account identification), name and basic profile information, Google Drive files that you create through MetisAI, and your AI assistant preference.
2. How We Use Your Information
We use your information to provide MetisAI life companion services, store and manage your life story documents in your Google Drive, manage progress tracking and document organisation, and communicate with you about your account.
3. How We Access Your Google Drive
MetisAI uses Google's most restrictive permission level (drive.file scope). MetisAI can ONLY see files it creates for you. MetisAI CANNOT see your other Google Drive files. Your photos, documents, and other files are completely hidden from MetisAI. You can revoke access at any time through your Google Account settings.
4. Data Storage and Security
Account information is stored in Microsoft Azure cloud services with enterprise-grade security. All data is encrypted in transit (HTTPS/TLS) and at rest (AES-256). We do not see, sell or share your information with third parties.
5. Administrator Access
System administrators have technical capability to access user data for legitimate purposes only, including technical support, security incident investigation, legal compliance, and system maintenance. All administrative access is logged and audited.
6. Your Rights
You have the right to access your personal data, request deletion of your account and data, revoke Google Drive access, export your life story documents, request corrections to your personal information, and withdraw consent for data processing.
7. Data Retention
We retain your data as long as your account is active. When you delete your account, your account information is permanently deleted within 30 days. Your Google Drive files remain in your Drive under your control.
8. Third-Party Services
MetisAI integrates with Google Drive, Microsoft Azure, AI Assistants (ChatGPT, Claude, Gemini, DeepSeek), and Payhip for payment processing. These services have their own privacy policies.
9. GDPR Compliance
For EU users, we comply with GDPR requirements including right to withdraw consent, data portability, right to erasure, and right to lodge a complaint with your local data protection authority. Contact: tony.czarnecki@sustensis.co.uk
10. Children's Privacy
MetisAI is not intended for use by individuals under the age of 18.
11. Contact Us
Email: sustensis@sustensis.co.uk | Company: Sustensis Ltd